Shipping policy
Shipping Policy
We aim to make delivery as straightforward as possible. Please read the information below before placing your order.
Dispatch Times
Our current dispatch timeframe is displayed on our website and may change during busy periods.
Please check the advertised timeframe before ordering. Delivery times are calculated from the date your order is dispatched, not from the date you place your order.
Where available, a Rapid Turnaround option may be purchased for customers requiring faster dispatch.
UK Delivery
UK orders are sent using Royal Mail. Available services may include:
- Royal Mail Tracked 48
- Royal Mail Tracked 24
- Royal Mail Special Delivery
The services available and the applicable cost will be shown at checkout.
Delivery estimates are provided by Royal Mail and are not guaranteed. Working days are Monday to Friday, excluding Bank Holidays.
International Delivery
International orders are sent using tracked delivery services.
Delivery times vary depending on the destination, local postal services and customs processing. Shipping costs are calculated at checkout based on your location and order.
We cannot ship to every country and may cancel and refund an order if delivery to the destination is unavailable.
Customs, Duties & Import Charges
For orders to the USA, France and Germany, applicable customs duties and related charges are included in the shipping cost paid at checkout.
For most other international destinations, orders are sent Delivery Duty Unpaid (DDU). This means the recipient is responsible for any customs duties, taxes, handling fees or other import charges imposed by the destination country.
Customs authorities may hold a parcel until applicable charges have been paid.
If a parcel is refused, unclaimed or returned because customs charges have not been paid, any refund due will exclude the original shipping charges.
Tracking Your Order
Where tracking is provided, your tracking information will be sent once your order has been dispatched.
If the current published dispatch timeframe has passed and your order has not been dispatched, please contact us.
Delivery Address
Orders are shipped to the delivery address supplied at checkout.
Please check your address carefully before completing your order. It must be complete, accurate and supplied in English.
We do not ship to PO Box addresses.
Delayed or Lost Orders
Delivery estimates are not guaranteed. Occasionally parcels may be delayed by circumstances outside our control, including carrier delays, customs processing or adverse weather.
If you believe your parcel has been lost in transit, please contact us and we will investigate with the delivery carrier.
Need Help?
For shipping enquiries, contact: