We have the widest range of namesets for teams from around the world.

ORDERS to USA,FRANCE & GERMANY - customs duties paid upfront (no additional costs to receive your goods after customs clearance)

DISPATCH - 6 working days

Due to new EU legislation shipping costs to EU countries has had to be increased by £3

Refund policy

Returns & Refund Policy

We want you to be happy with your order. Please inspect all items carefully when they arrive and contact us promptly if there is a problem.

Check Your Order on Arrival

Please inspect your order before applying, printing, washing, altering or otherwise using any item.

Check that you have received the correct:

  • Product
  • Name and number
  • Spelling
  • Size
  • Colour
  • Quantity

If an item arrives damaged, faulty, incorrect or something is missing, please contact us within 24 hours of delivery wherever possible.

Email info@houseofnamesets.co.uk with your order number, details of the problem and clear photographs where appropriate.

Contacting us outside this 24-hour period does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Returns

We offer a 7-day return request period from the date your order is delivered for eligible items.

If you wish to request a return, please email info@houseofnamesets.co.uk with your order number and reason for the return.

Please contact us before sending anything back so that we can provide the appropriate return instructions.

This 7-day store return policy does not limit any statutory rights you may have.

Personalised & Custom-Made Products

Many House of Namesets products are made, produced or personalised specifically for an individual order.

Personalised or custom-made products cannot normally be returned simply because you have changed your mind.

This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.

Please check all names, numbers, spelling, colours, sizes and other options carefully before completing your order.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us within 24 hours wherever possible so we can investigate quickly.

Please provide:

  • Your order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging where relevant

Please do not apply or alter the product after discovering a problem.

We will assess the issue and, where appropriate, arrange a replacement, refund or other suitable resolution.

Your statutory rights are not affected.

Application of Namesets, Patches & Sponsors

Please inspect namesets, patches and sponsors thoroughly before application.

Products should be applied using appropriate equipment and in accordance with the relevant application instructions.

House of Namesets cannot accept responsibility for damage caused by incorrect application, unsuitable equipment, incorrect temperature or pressure, or failure to follow the relevant instructions.

This does not affect your rights where the product itself was faulty or incorrectly supplied.

Cancellations

If you need to cancel an order, please contact us as soon as possible.

Because many of our products are personalised or made specifically for an order, cancellation may not be possible once production or preparation has begun.

Where an order has not yet entered production or preparation, we will consider cancellation requests wherever possible.

Refunds

Once a refund has been approved, it will be issued to the original payment method used for the order.

Original delivery charges are not normally refundable unless required by law or the return results from an error on our part.

Once we have processed a refund, please allow additional time for your bank or payment provider to complete it.

Items We Don't Normally Accept for Return

Unless faulty, incorrectly supplied or otherwise required by law, we do not normally accept returns of:

  • Personalised or custom-made products
  • Gift cards
  • Products that have been applied, altered or used

Lost, Returned or Undelivered Orders

If your order appears to be lost in transit, please contact us. We will investigate with the delivery carrier before arranging an appropriate resolution.

If an order is returned to us because of an incorrect or incomplete address, non-collection, refused delivery or unpaid customs/import charges, additional postage may be required before the order can be sent again.

Any refund due in these circumstances may exclude delivery costs where permitted by law.

Customer Responsibilities

Please make sure that:

  • Names, numbers and spelling are correct before ordering
  • You select the correct product, size, colour and options
  • Your delivery address is complete and accurate
  • You respond promptly if we contact you for information needed to complete your order
  • Products are inspected before application

Products that are personalised will be produced using the information supplied with your order.

Your Statutory Rights

Nothing in this policy is intended to exclude or restrict any rights you have under applicable UK consumer law.

Contact Us

For returns, refunds or problems with an order:

House of Namesets
Email: info@houseofnamesets.co.uk